Frequently Asked Questions
Expert Answers for Your Industrial Cooling and Heating Needs
How do I know which glycol concentration is right for my system?
The ideal concentration depends on your system's minimum operating temperature and burst protection requirements. We recommend consulting your equipment manufacturer's manual or contacting our technical specialists for a professional recommendation.
What is the typical shipping lead time for bulk orders?
Standard stock orders are processed within 1-2 business days. Bulk drum or tote shipments typically arrive within 3-7 business days depending on your location and carrier availability.
Do you offer testing services for existing fluid systems?
Yes, Go Glycol Pros provides comprehensive fluid analysis kits. You can send us a sample of your current system fluid, and our lab will provide a detailed report on inhibitor levels, pH balance, and freeze point.
What is your return policy for chemical products?
Due to safety and quality control regulations, we can only accept returns on unopened, factory-sealed containers within 30 days of purchase. A restocking fee may apply to specialized formulations.
Are your products compatible with multi-metal systems?
Our premium glycol lines include advanced inhibitor packages specifically designed to prevent corrosion in systems containing copper, brass, solder, steel, cast iron, and aluminum.
Can I set up a tax-exempt account for my business?
Absolutely. During the checkout process or via your account dashboard, you can upload your valid state resale or tax-exempt certificate for verification by our billing department.